AI Receptionist for Business Phone Systems
An AI receptionist answers your business line around the clock, answers common questions from your own information, books appointments and passes callers to the right person when they need one. It runs on Total Voice, our managed cloud phone system.
What the AI receptionist handles
- Answers calls 24/7 on the numbers you choose, including after hours and during busy periods
- Answers routine questions from your own website, FAQs and documents
- Books appointments through calendar integration
- Routes callers to the right person or department
- Hands off to a live person when a caller needs one, with an AI summary of the call
- Real-time notifications so your team knows what came in
- Separate receptionists for reception, sales, support or billing, each with its own routing
- A voice and personality you set to match your business
Answers are guided by your business information
You configure the receptionist with your website, FAQs and documents. We review and test the generated knowledge and update it when your business information changes.
Give callers another path to your team
The AI receptionist can handle routine requests after hours or during busy periods and route callers according to the rules you set. We test the answers, transfer destinations and fallback behavior before launch.
See what callers are asking
Dashboards show total calls, how many the AI handled, how many it transferred or escalated, and the questions callers ask most. That shows you where to update your answers and where your team's time goes.
Part of Total Voice
The AI receptionist runs on Total Voice, our managed cloud phone system, alongside the auto-attendant, call queues and call center features you may already use. If you are on another phone system, we assess the migration path and confirm number-porting eligibility.
We confirm service availability, licensing and supported integrations before implementation.
How we set it up
- Plan: which numbers it answers, what it should handle and when it should hand off.
- Train: load your website, FAQs and documents, and set the voice and greeting.
- Test: we call it like a customer would and tune the answers and routing before it goes live.
- Run: ongoing changes, new answers and support from our U.S.-based voice team.
More AI for your business
The AI receptionist is one part of how we help businesses use AI. See our AI consulting and implementation services.
Common questions about AI receptionists
It answers calls on the numbers you choose, greets callers, answers routine questions from the information you give it, books appointments and transfers callers to the right person or department when they need one.
The receptionist uses a natural voice and a personality you set. You decide how it introduces itself, and callers can always ask for a person.
Its answers are guided by the business information you configure from your website, FAQs and documents. We review and test that knowledge and refresh it when your information changes.
It transfers calls using the routing rules you set and can share an AI call summary with your team. We test the transfer destinations and fallback behavior before launch.
It runs on Total Voice, our managed cloud phone system. We review your existing service, licensing and number configuration first. If you use another system, we assess the migration path and confirm number-porting eligibility before making a commitment.
Yes. You can set up separate receptionists for reception, sales, support or billing, each with its own knowledge and routing.
Ready to discuss AI call handling?
Tell us how calls reach your business today and what you want an AI receptionist to handle. We will review the fit, supported integrations and licensing with you.