Unified Communications for Modern Business
Total Voice is Inzo's fully managed cloud phone and unified communications platform. It replaces legacy PBX systems and scattered tools with one platform for calling, video, messaging, and mobile work, backed by a local U.S. team.
One platform for calling, meetings, messaging, and mobility
Most growing businesses pay for a phone system, a video meeting tool, an eFax service, a conference bridge, a business texting platform, and separate carrier bills. The work spreads across five or six vendors and logins.
Total Voice consolidates those functions into one cloud platform, one monthly invoice, and one support team that already knows your environment.
Cloud-based communication platform for voice, video, messaging, and collaboration
What is included with Total Voice
Total Voice runs on the Crexendo NetSapiens platform and delivers Unified Communications as a Service (UCaaS), including the calling, collaboration, and administrative features a modern business needs without third-party add-ons or surprise licensing fees.
Cloud calling
Make and receive business calls from desk phones, computers, or mobile devices on one number. HD audio, SIP trunking, and STIR/SHAKEN caller ID authentication come standard.
Video meetings
Host video meetings with screen sharing, recording, and calendar scheduling. Active speaker view and remote storage for recordings come built in.
Team messaging and business SMS
Run internal chat by team or topic, and send SMS or MMS from your business number. Group chat and media sharing keep work conversations separate from personal.
Mobile work
A softphone app for iOS and Android puts a full extension on every employee's phone.
Auto-attendant and call routing
Dial-by-name directories, multi-language IVR menus, configurable timeouts, and routing rules answer calls professionally without a dedicated receptionist.
Call queues and contact center features
Ring all, round robin, linear hunt, and cascade routing handle inbound volume. Real-time queue stats, agent dashboards, and cradle-to-grave reporting give supervisors operational visibility.
Voicemail, recording, and analytics
Voicemail-to-email delivery, optional call recording with mid-call PCI redaction, and real-time dashboards for call volume, wait times, and agent performance.
Faxing, conferencing, and paging
Send and receive fax over IP, host dedicated conference bridges with PIN-based access, and run handset or overhead paging from the same platform.
What Total Voice replaces
Most businesses move to Total Voice to consolidate the cost and complexity of running multiple communication tools. Here's the typical stack that Total Voice can replace for a small or mid-sized business, and what becomes part of one monthly per-user fee.
| What businesses pay for separately | Included with Total Voice |
| Legacy PBX (plus annual maintenance) | |
| Zoom, GoTo Meeting, similar video tool | |
| Business texting tool (or personal cell) | |
| eFax service or fax machine | |
| Conference bridge or dial-in service | |
| Phone, long distance, and SIP trunk bills |
Built for offices, remote teams, and mobile workers
Modern business communications have to follow the user. Total Voice gives every employee the same calling experience whether they are at a desk, on a laptop at home, or on their phone in the field. Calls route through the cloud, so a power or internet outage at the office does not take the business offline.
- Same number, same features across desk, desktop, and mobile
- Automatic failover to mobile during local outages
- Multi-site routing and number portability across locations
- Location-based 911 for office, remote, and mobile users
- Outbound caller ID authentication to reduce spam-flagging
Local U.S. voice specialists on every support call
Total Voice is fully managed by our U.S.-based voice team. When a client calls support, a real telephony specialist answers, and that specialist already knows the environment.
Many national UCaaS providers have moved toward AI-first routing and offshore support. We run a different model. The same team that planned and deployed the system stays involved through ongoing administration, moves and changes, and day-to-day support.
- 35+ years supporting business voice systems
- 300+ years of combined IT experience across the team
- Direct phone access to a real technician, not a queue
- The same person who knows your system answers your next call
How a move to Total Voice works
Total Voice is delivered as a managed service. We handle the full lifecycle from planning through ongoing administration, so the move to cloud voice is structured rather than improvised.
- Plan: Environment review, number inventory, location and user mapping, routing requirements, and 911 configuration before any change goes live.
- Provision and port: Number porting, device provisioning, user setup, and location-based emergency calling configuration on a defined schedule.
- Cut over: Phased or full cutover with training, documentation, and live go-live support so users start the day with a working system.
- Run: Ongoing administration, moves and changes, technical support, and quarterly reviews to align the system with how the business is changing.
Common questions about Total Voice
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Can we keep our existing phone numbers?
Yes. Number porting is part of every Total Voice deployment. We handle the porting paperwork, coordinate with the previous carrier, and schedule the cutover so the move happens without interrupting business calls.
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What happens if our internet or power goes out?
Calls route through the cloud, so a local outage does not take the business offline. Calls automatically forward to mobile devices or other configured destinations, and voicemail still captures missed calls until the office is back online.
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Does Total Voice integrate with Microsoft Teams?
Yes. Total Voice can coexist with Microsoft Teams, allowing teams that already use Teams for chat and meetings to keep using it while Total Voice handles business telephony, call routing, and voicemail across the organization.
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What platform does Total Voice run on?
Total Voice runs on the Crexendo NetSapiens platform, one of the fastest growing UCaaS platforms in North America. Inzo delivers and manages it as a fully supported service. Clients work with Inzo Technologies directly for setup, support, and changes.
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Can we record calls and stay HIPAA compliant?
Yes. Call recording, mid-call PCI redaction, encrypted voicemail-to-email, and Business Associate Agreements (BAAs) are all available. We can help configure recording policy, retention, and access controls to align with HIPAA, FINRA, or SEC requirements where applicable.
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What devices work with Total Voice?
Total Voice supports SIP-compatible desk phones from major manufacturers, dedicated softphone apps for Windows and Mac, and mobile apps for iOS and Android. We'll recommend hardware during planning.
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Can we keep our existing desk phones?
Often, yes. Most SIP-compatible business phones from manufacturers like Polycom, Yealink, or Cisco can be reprovisioned for Total Voice. We verify compatibility during the planning phase and recommends replacements only when necessary.
Ready to consolidate your communications?
If your current phone setup is creating more friction than value, the next step is a structured conversation about your environment, your goals, and what a move to Total Voice would actually look like.